OurMaids® Privacy Policy & Terms and Conditions
Last updated: March 27, 2026
Introduction
This Privacy Policy and these Terms and Conditions apply to OurMaids, Inc., a Delaware corporation, and its affiliated entities, including OurMaids Franchise, Inc. (collectively, “OurMaids®,” “we,” “our,” or “the Company”). They govern your use of our websites, applications, booking tools, communications, and related services, including https://www.ourmaids.com and related platforms (collectively, the “Site”).
By accessing or using the Site, submitting a booking request, communicating with us, or purchasing services, you agree to this Privacy Policy and these Terms and Conditions. If you do not agree, do not use the Site or submit personal information to us.
Privacy Policy
1. Information We Collect
We may collect the following categories of information:
- Contact information, such as your name, email address, phone number, and mailing or service address.
- Booking information, such as requested service type, date, time, location, notes, preferences, and communication history.
- Payment-related information necessary to process transactions, including transaction identifiers and limited billing details. Payment card data is processed by third-party payment providers and is not stored by us except as necessary for records, support, fraud prevention, or legal compliance.
- Device and usage information, such as IP address, browser type, pages visited, approximate location, cookies, and diagnostic data.
- Information you voluntarily provide through forms, email, phone, chat, text message, reviews, surveys, customer support, or other communications.
2. How We Use Information
We may use your information to:
- Provide, schedule, confirm, modify, and manage services.
- Process payments, refunds, credits, and related support.
- Communicate with you about bookings, updates, reminders, receipts, policy changes, customer support, or service-related issues.
- Improve the Site, booking flow, customer experience, and service operations.
- Prevent fraud, abuse, unauthorized activity, or security incidents.
- Comply with contractual, legal, tax, accounting, insurance, or regulatory obligations.
- Send marketing or promotional communications where permitted by law, subject to your applicable choices.
3. How We Share Information
We may share information:
- With service providers that help us operate the Site and our business, including payment processors, hosting providers, customer support tools, communications vendors, analytics services, and scheduling systems.
- With affiliated entities, franchise-related entities, contractors, or operational teams when reasonably necessary to deliver, support, or administer a requested service.
- When required by law, subpoena, court order, insurance process, lawful governmental request, or to protect rights, safety, property, customers, workers, or the public.
- In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction.
We do not sell your personal information for money. If any law classifies certain data-sharing practices as “sale” or “sharing,” your rights will be handled as required by applicable law.
4. Cookies and Similar Technologies
We may use cookies, pixels, tags, session storage, analytics tools, and similar technologies to operate the Site, remember preferences, analyze traffic, improve performance, measure advertising, and support business operations. You can adjust certain browser or device settings to limit some of these technologies, though some features may not function properly.
5. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including booking fulfillment, customer support, recordkeeping, tax, accounting, fraud prevention, dispute resolution, legal compliance, and business continuity.
6. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on where you live and subject to verification and applicable law, you may have rights to request access, correction, deletion, portability, or additional information about certain personal information we maintain. You may also have the right to opt out of certain marketing communications.
To make a privacy request, contact us at CustomerCare@ourmaids.com or by mail at 8 The Green, Suite 14095, Dover, DE 19901, United States.
8. Children’s Privacy
The Site and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
9. Third-Party Services and Links
The Site may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, terms, or security of third-party services.
10. Changes to This Policy
We may revise this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the Site after changes become effective constitutes acceptance of the revised policy to the extent permitted by law.
Terms and Conditions
1. Acceptance of Terms
By using the Site, requesting or booking services, or communicating with us through the Site, by phone, email, chat, or other channels, you agree to these Terms and Conditions and all applicable laws and regulations.
2. Eligibility and Authority
You represent that you are at least the age of majority in your jurisdiction and have authority to request services, enter into these Terms, and authorize any payment method you use.
3. Bookings and Service Requests
Submission of a booking request does not guarantee acceptance. A booking becomes effective when accepted by us through the Site, email, text, phone confirmation, payment confirmation, or other confirmation from OurMaids®.
Service details, pricing, availability, service scope, timing, and location coverage may vary by market, property, condition, staffing, and operational constraints.
4. Pricing and Payment
Prices displayed on the Site or quoted by us are subject to change until a booking is accepted. You authorize us and our payment processors to charge the payment method you provide for approved charges related to your booking, including applicable taxes, fees, tips, adjustments authorized by you, and other agreed amounts.
5. Cancellations and Refunds
- If you cancel before the service team arrives, any eligible prepaid amount may be refunded subject to the booking terms in effect at the time of purchase and any non-refundable processing or administrative charges disclosed to you.
- Once service has begun, refunds are generally not available for work already performed.
- If you are dissatisfied with the service, contact us within 24 hours after service completion so we may review the issue and, where appropriate, offer a correction, partial credit, or other remedy at our discretion and consistent with applicable law.
6. Satisfaction and Service Corrections
Our goal is to provide professional service consistent with the scope booked and reasonable industry standards. If you report a service issue within 24 hours after completion, we may inspect, review, and determine an appropriate resolution. Requests submitted after that period may not be eligible for service correction.
7. Access, Safety, and Customer Responsibilities
You agree to:
- Provide accurate booking, contact, access, and property information.
- Ensure lawful and safe access to the service location at the agreed time.
- Secure pets, valuables, firearms, cash, fragile items, and hazardous conditions or materials before service where appropriate.
- Inform us in advance of material conditions affecting the job, including biohazards, infestations, severe clutter, construction hazards, utility issues, or unsafe environments.
We may decline, pause, or reschedule service if access is unavailable, conditions are unsafe, information provided is materially inaccurate, or circumstances are outside the booked scope.
8. Scheduling and Delays
Arrival times may be estimated rather than guaranteed unless expressly stated otherwise. We are not liable for delays caused by weather, traffic, emergencies, labor shortages, access problems, force majeure, or other events beyond our reasonable control.
9. Permitted Use of the Site
You may use the Site only for lawful, personal, and legitimate business purposes related to our services. You may not misuse the Site, attempt unauthorized access, interfere with functionality, scrape or copy content at scale, reverse engineer software, or use the Site in violation of law or third-party rights.
10. Intellectual Property
Copyright 2000–2026 OurMaids, Inc. All rights reserved. OurMaids®, its logos, brand elements, trade dress, designs, text, graphics, software, and other materials on the Site are owned by or licensed to us and are protected by intellectual property and unfair competition laws. No material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or exploited without our prior written permission, except as permitted by law.
11. Disclaimer of Warranties
To the fullest extent permitted by law, the Site and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
12. Limitation of Liability
To the fullest extent permitted by law, OurMaids® and its affiliates, officers, directors, employees, contractors, licensors, and service providers shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, loss of goodwill, or business interruption arising out of or related to the Site or services, even if advised of the possibility of such damages. Where liability cannot be excluded, it is limited to the amount paid by you to us for the specific service giving rise to the claim.
13. Indemnification
You agree to defend, indemnify, and hold harmless OurMaids® and its affiliates, officers, directors, employees, contractors, licensors, and service providers from claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or related to your misuse of the Site, your violation of these Terms, or your violation of applicable law or third-party rights.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except to the extent superseded by applicable federal or state consumer-protection law.
15. Severability and Waiver
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force to the fullest extent permitted by law. Our failure to enforce any provision is not a waiver of that provision or any other provision.
16. Contact Information
Questions, legal notices, privacy requests, or service concerns may be directed to CustomerCare@ourmaids.com.
Mailing address: 8 The Green, Suite 14095, Dover, DE 19901, United States.
Phone: 1-302-389-5221